As by nature of business, "Online Solution Matrix" is offering non-tangible irrevocable goods and services, and hence Issue of refunds are NOT accepted once the order is accomplished and the product (directly or through URL) is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
Please note that we are tied up with respected partners towards better product and services; and hence makes the refund system further complicated.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team will be happy to assist you and promises to deliver professional support in a timely manner. As a team, We appreciate and thank you for purchasing our products.
You just need to drop your concern using this link, Or email at firstname.lastname@example.org.
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at www.onlinesolutionmatrix.com/ within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
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