REFUND POLICY

As by nature of business, "Online Solution Matrix" is offering non-tangible irrevocable goods and services, and hence Issue of refunds are NOT accepted once the order is accomplished and the product (directly or through URL) is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

Please note that we are tied up with respected partners towards better product and services; and hence makes the refund system further complicated.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  • - Non-delivery of the product
    due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded.

  • - Download and unzipping issues:
    it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.

  • - Service non-complete:
    As a team, we are 100% dedicated to service that is undertaken. By any chance or law of nature, if we fail to complete the task as stated within mentioned time period, and unable to state a clearly justified reason; then 100% refund of amount will be issued to the customer. Completness of task would be decided by management of "Online Solution Matrix", and would be considered last & final.

  • - Major Defects:
    although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, then 100% refund of amount will be issued to the customer.

  • - Product not-as-described:
    such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample templates section.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team will be happy to assist you and promises to deliver professional support in a timely manner. As a team, We appreciate and thank you for purchasing our products.

You just need to drop your concern using this link, Or email at support@onlinesolutionmatrix.com.

(P.S. Use clear subject line when writing email.)
Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at www.onlinesolutionmatrix.com/ within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.


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